The Customer Care team provides service to users of the network and our automotive and fleet partners. Responsible for management of contracted remote Call Center teams — including oversight of staffing requirements, process documentation, agent training, development and monitoring of service level standards, issue resolution, and customer interaction quality. In cooperation with Marketing, manage Customer Care team responses on social media and online forums. Online Customer Service Chat Representatives provide quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations.
You scan, mail or fax them to VA, or, with automatic billpay, bills are paid monthly automatically. VA sets up an online bill payment service with payment authorization for you.
VA prepares payments and enters them into accounting software that you can also view from your own computer. VA notifies you how much money to deposit into account and pays bills, or mails them back to you for signature and mailing. You need to keep track of your accounts payable and receivable.
You need to invoice your clients. You e-mail VA with number of hours to be billed to each client. VA prepares and mails invoices. Or VA sets up way for you to track your hours with cloud-based software and bills clients regularly.
Your association needs annual dues renewed.
All transactions are recorded in accounting software and sent to association via e-mail or kept on the web for association to view. You have past due account receivables. VA mails past due notices and follows up via telephone to collect. You prefer to pay your own bills but need monthly bank reconciliation.
You mail or scan and e-mail VA copy of your check register and bank statement; VA enters data into accounting software and reconciles account. VA e-mails you accounting report or you view on secure site on the web. You prefer to pay your own bills, but need reminders to pay in a timely manner.
VA reminds you by e-mail or telephone when due dates arrive. VA enters information into contact database, uses mail merge to produce follow-up letter and either scans your signature, uses signature font to sign your name, or mails them to you to sign, and sends out letters.
You e-mail new prospect leads to VA, who enters them into contact database and uses personalized mail merge to send introductory letter. VA monitors marketing follow-up program, sending pre-determined marketing piece every two weeks.
Each week data is sent to you via e-mail or logged in a web database so you have a record of transactions. Prospects respond directly to you. VA prepares and mails standard confirmation letter to policy owner, tracking annual expiration date of policy and, on due date, sends reminder e-mail to you.
You want to send a direct mail broadcast and need to verify your prospects, some of whom have missing contact information.
You e-mail your prospect list to VA, who telephones each name, verifies spelling, title and address, obtains missing information, makes corrections, and returns list to you via e-mail attachment.
You need to change database software. VA converts data and walks you through installing and learning how to use new software. You provide content to VA or VA helps with articles. VA designs and prepares newsletter, prepares labels, and mails or e-mails to your mailing list using an electronic newsletter program.
You send out e-zine, newsletter or e-mail announcements and some bounce due to incorrect subscription requests or other e-mail failures. You forward related messages to VA, who correctly processes requests to subscribe, unsubscribe or delete bounced messages.
VA manages e-mail database, adding subscriptions, deleting those wanting to unsubscribe, and posting announcements to list. You want to increase the number of subscribers to your electronic newsletter. VA lists newsletter with a variety of online directories, contacts other subject-related list owners to inquire about mutual cross-promotion, and follows up to make sure listings are accurate.
VA sets up seminar, coordinates speakers, does a technical run-through with you or other presenters. During the event, VA monitors the seminar and troubleshoots any issues that may come up during the event.
VA records and arranges to sell or share your teleseminar as needed. You need a venue for your next conference, seminar or event.Find telecommuting virtual assistant jobs and professional part-time virtual assistant jobs that are hand-screened and legitimate, ranging from freelance to employee.
Start your online job search now. Virtual Assistant Assistant: The Ultimate Guide to Finding, Hiring, and Working with Virtual Assistants: Expanded and Updated for - Kindle edition by Nick Loper.
Download it once and read it on your Kindle device, PC, phones or tablets. Use features like bookmarks, note taking and highlighting while reading Virtual Assistant Assistant: The Ultimate Guide to Finding, Hiring, and Working.
Nov 21, · Redmond, WASH. - A meeting of Microsoft Cortana’s writing team – which includes a poet, a novelist, a playwright, and a former tv writer.
Leading the meeting is Deborah Harrison, Senior. Hire remote employees from India to save your business costs. Hire dedicated offshore staff in any domain like IT, HR, BPO, Legal, Multimedia, Marketing etc. Virtual Assistant Assistant: The Ultimate Guide to Finding, Hiring, and Working with Virtual Assistants: Expanded and Updated for - Kindle edition by Nick Loper.
Download it once and read it on your Kindle device, PC, phones or tablets. Use features like bookmarks, note taking and highlighting while reading Virtual Assistant Assistant. VAs can be very long-term – you just need to be looking in the right places.
I strongly recommend going to the professional Virtual Assistant networks to source professional VAs who won’t love you and leave you in a short space of time.